Refund policy

Refund Policy

We want every Onyxium order to be something you're happy with. While all sales are generally final, we're not the kind of brand that hides behind a policy when something genuinely goes wrong.

Because we work directly with our manufacturer, we take product quality seriously and personally. If something arrives damaged, defective, or not what you ordered, we want to know. Onyxium will review your case and work with you to make it right, whether that's a replacement, store credit, or raising the issue with our manufacturer directly to prevent it from happening again.

Something went wrong with your order?

Reach out to us at onyxiumsg@gmail.com within 7 days of receiving your order. Include your proof of purchase and a clear photo of the item, and we'll take it from there. Every case is handled individually and with care.

We do ask that you review your order carefully before purchasing, and feel free to contact us with any questions beforehand, we'd rather help you choose right the first time than deal with disappointment after.

We're a small, community-driven brand, and we genuinely care about getting this right. Your trust means more to us than any single sale.